Shipping, ingredients, product care, returns, etc.
We want you to feel good about what you’re bringing into your home. Below you’ll find answers to some of our most frequently asked questions, along with important information about our products, shipping, returns, and product care.
If you don’t see your question answered here, please reach out. We’re always happy to help.
Where is The Freckled Honey Bee located?
The Freckled Honey Bee is a small business located in Missouri and inspired by beekeeping, gardening, homesteading, and simple farmhouse living.
Our collection includes a mix of handmade, small-batch, homegrown, and thoughtfully selected goods for your home, body, and everyday life.
Are all Freckled Honey Bee products handmade?
Our shop includes a combination of handmade, small-batch, homegrown, and thoughtfully sourced products.
We believe in being transparent about what we offer. Product descriptions will provide additional information about individual items when appropriate.
Will my product look exactly like the photograph?
Not always—and that’s part of the charm!
Many of our products are handmade, small-batch, homegrown, or created using natural materials. Slight differences in color, texture, shape, pattern, fragrance, botanical appearance, weight, or finish may occur from one item to another.
These natural variations are not considered defects.
Product Safety & Allergies
What if I have allergies or sensitive skin?
Please carefully review the complete ingredient list on the individual product page and product packaging before use.
The Freckled Honey Bee products may contain or come into contact with ingredients including, but not limited to, fragrance, essential oils, botanicals, herbs, flowers, honey or other bee-derived ingredients, milk, oats, coconut, shea butter, soybean oil, nut-derived ingredients, waxes, and other plant-based oils.
Individuals with known allergies, sensitivities, or skin conditions should consult an appropriate healthcare professional before using a new product.
If you are unsure how your skin will react, consider performing a small patch test before broader use. Discontinue use immediately if irritation, redness, itching, or another adverse reaction occurs.
The Freckled Honey Bee cannot guarantee that any product is completely free from allergens or cross-contact with other ingredients.
Are your Bath & Body products intended to treat medical conditions?
No. Our Bath & Body products are intended for cosmetic and personal-care purposes only.
Unless specifically stated otherwise, information provided on our website or product packaging is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered medical advice.
For external use only unless a product is specifically identified as intended for another use.
Can children use your products?
Products should always be used according to their individual instructions and under appropriate adult supervision.
Some products may contain fragrances, essential oils, botanicals, small components, hot wax, or other ingredients or materials that may not be appropriate for young children.
Please keep products out of reach of children and pets when appropriate.
Shipping & Product Care
Do you ship during hot weather?
Yes, but please use caution when ordering heat-sensitive products during periods of high temperatures.
Some Freckled Honey Bee products contain oils, butters, waxes, or other ingredients that may soften, melt, separate, or change consistency when exposed to high temperatures during shipping or after delivery.
This may include products such as candles, wax melts, balms, lotion bars, body products, and other oil- or wax-based items.
We cannot control temperatures inside delivery vehicles, mailboxes, porches, or other areas once a package leaves our care.
During periods of high heat, we strongly recommend:
• Tracking your shipment closely
• Having someone available to receive the package
• Avoiding leaving packages in direct sunlight or a hot mailbox
• Bringing your package indoors as soon as possible after delivery
A product that has softened or melted during transit can often be returned to a cooler environment and allowed to resolidify. Changes in appearance or texture caused by heat do not necessarily affect the usability of the product.
By ordering heat-sensitive products during warm weather, the customer accepts the risk of melting, softening, or changes in consistency during transit.
How quickly will my order ship?
Processing times may vary depending on the product, order volume, season, and whether an item is handmade, personalized, or made to order.
Please refer to the estimated processing and shipping information provided during checkout.
Once an order has been transferred to the shipping carrier, delivery times are outside of The Freckled Honey Bee’s direct control.
What if my package says delivered but I can’t find it?
First, check around your property, mailbox, porch, garage, and other possible delivery locations. We also recommend checking with household members and nearby neighbors.
If the package still cannot be located, contact the shipping carrier using your tracking information.
The Freckled Honey Bee is not responsible for packages confirmed as delivered by the carrier that are subsequently lost or stolen, but please contact us and we will help determine the appropriate next steps whenever possible.
What if my order arrives damaged?
Please contact us within 7 days of delivery and include your order number, a description of the problem, and clear photographs of both the damaged item and packaging.
We’ll review the situation and work with you on an appropriate resolution.
From the Garden
Are your dried lavender and botanical products identical from batch to batch?
No. That’s one of the beautiful things about naturally grown products.
Color, fragrance, stem length, flower size, texture, and overall appearance may vary depending on the plant, growing conditions, harvest, drying process, and season.
Natural fading and shedding may also occur with dried botanicals over time.
How should I store dried lavender and botanicals?
Keep dried botanicals in a cool, dry location away from moisture, excessive heat, and prolonged direct sunlight.
Dried botanicals are decorative or aromatic products unless the individual listing specifically states that the product is intended for another use.
Do not assume that a botanical product is intended for culinary, medicinal, or therapeutic use unless specifically identified as such.
Candles & Wax Products
How should I safely use candles?
Never leave a burning candle unattended.
Keep candles away from children, pets, drafts, flammable materials, curtains, bedding, and other objects that could catch fire.
Always place candles on a stable, heat-resistant surface and follow the safety and burning instructions provided with the product.
Never burn a candle longer than the recommended period stated on its label or packaging.
Can wax melts be used like candles?
No. Wax melts are designed for use with an appropriate wax warmer and should never be lit directly with a flame.
Follow the manufacturer’s instructions for your wax warmer and never leave heated wax unattended.
Refund & Return Policy
Last Updated: September 4, 2026
At The Freckled Honey Bee, we want you to feel confident when shopping with us. Because many of our products are personal-care, handmade, botanical, or seasonal in nature, certain items cannot be returned or refunded. Please review our policy carefully before placing your order.
Bath & Body Products
For health, hygiene, and product-safety reasons, all Bath & Body products are final sale and are not eligible for returns, exchanges, or refunds.
This includes, but is not limited to:
- Bar soaps and facial bars
- Body scrubs
- Lotions and lotion bars
- Body sprays
- Hair and scalp products
- Skincare products
- Other personal-care products
We encourage you to carefully review product descriptions, ingredients, sizes, and fragrance information before purchasing.
From the Garden Products
Due to the natural, botanical, and sometimes seasonal nature of these products, all items in our From the Garden collection are final sale and are not eligible for returns, exchanges, or refunds.
This includes items such as dried lavender, lavender sachets, dried herbs, botanicals, and other garden-grown or naturally sourced products.
Natural products may vary slightly in color, size, texture, fragrance, and appearance. These natural variations are not considered defects.
Other Merchandise
For eligible products outside of our Bath & Body and From the Garden collections, return requests must be made within 14 days of delivery.
To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact The Freckled Honey Bee within 7 days of delivery.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the item and packaging
We will review the issue and, when appropriate, provide a replacement, refund, or other resolution at no additional cost to you.
The final-sale restrictions above do not limit remedies that may be required by applicable law for damaged, defective, misrepresented, or incorrectly supplied products.
Personalized & Custom Items
Personalized, engraved, made-to-order, and custom products are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or differ from the approved order specifications.
Please carefully review all names, spelling, dates, and personalization information before submitting your order. The Freckled Honey Bee is not responsible for errors in personalization information provided by the customer.
Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, production, personalization, or shipping.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the refund results from an error by The Freckled Honey Bee or as otherwise required by law.
Lost or Stolen Packages
The Freckled Honey Bee is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen. If you experience a delivery issue, please contact us so we can assist you with determining the appropriate next steps with the carrier.
Questions?
We understand that sometimes things don’t go as planned. If there is a problem with your order, please reach out to us. We want every interaction with The Freckled Honey Bee to be handled with kindness, fairness, and a little bit of that small-business care. 🐝
By completing a purchase from The Freckled Honey Bee, you acknowledge and agree to this Refund & Return Policy.